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Fast and skilled
Specialists in house
Premium products
All service done in our own workshop

Customer service

If you have any questions or comments, please do not hesitate to contact us!

When you call you have an answer faster, but you can also send an email.

You can also use our contact form on the right.

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Scuba Support

Franciscusweg 10-1

1216SK Hilversum

The Netherlands

[email protected]
Tel: +31 35-631 3499

Free parking!

 

FAQ's

+31 356313499 
+31648511848
Scuba Support

Franciscusweg 10-1

1216SK

Hilversum, the Netherlands

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Contact us

Frequently asked questions

Orders
Can I return my order?

Yes, you can, but there are a number of conditions.

The product must be returned in its original packaging and undamaged, together with a copy of the invoice stating the reason for the return.

Shipping costs are for the account of the buyer, unless otherwise agreed.

As soon as we have received the return package, we will refund the amount of the product after inspection of the product.

What are the shipping costs for my order?

When you have placed all the desired products in your shopping cart, click on 'continue and checkout'.

Choose to create an account and fill in your full address details.

The shipping costs are now calculated based on the package weight and the shipping address that has been entered.

Repair and Maintenance
Can I also send my equipment to you for repair or maintenance?

Yes, but please include a note with what needs to be done in terms of work and state your name, address, telephone number and e-mail address.

How long does a repair or maintenance take?

We strive to carry out work as soon as possible.

It often also depends on whether the right parts are available from stock.

Ask us for an indication of your specific activities.

Do I have a warranty on the repair?

Yes, you have a 3-month warranty on the replaced parts for every repair.

The warranty does not include shipping costs.

Can Scuba Support also return serviced equipment when it is ready?

Yes, we do need your address details for this.

We will send you the invoice after the service work, including the shipping costs.

As soon as this invoice has been paid, we will send the package, and for valuable products we will opt for insured shipping.

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